Software profile Email and inbox
Front
Front is the enterprise end of the shared inbox market: omnichannel queues, routing rules, SLAs and an AI Copilot sold as a per seat add-on. It is the only vendor in this comparison that offers a customer-selectable EU hosting region and names each AI sub-processor with its location.
- From
- €23
- Free plan
- No
- Trial
- 14 days
Best for
Support and operations teams of ten or more that need routing, SLAs and an EU hosting region on paper
Strengths / Weaknesses
Strengths
- Data hosting can be chosen in the US or the EU, which no other shared inbox tool here offers
- The sub-processor list names OpenAI, Google, Azure, AWS and TypeSafe AI with the purpose AI-enabled functionality and ties processing location to the chosen region
- Published DPA you can read without talking to sales, plus SOC 2 Type II and ISO 27001
- Routing, SLA rules and omnichannel coverage including WhatsApp and voice are mature
- 14 day trial of the Professional plan without a credit card
Weaknesses
- Expensive, Professional is 65 USD per seat and month and Copilot is another 20 USD on top unless you are on Enterprise
- Starter is limited to one channel type and ten seats, so most teams will land on Professional
- Monthly billing figures are not published on the pricing page, only the annual rates and a save 24 percent claim
- Generic IMAP is not named on the pricing or security pages, the documented connectors are Office 365 and Gmail
- Autopilot is billed per conversation starting at 0.39 USD, so heavy automation costs are hard to forecast
Pricing
| Plan | Price | Unit | Note |
|---|---|---|---|
| Starter | Price on request | per seat / month, billed annually | 25 USD per seat per month, up to 10 seats, one channel type only, converted at 1 USD = 0.92 EUR |
| Professional | Price on request | per seat / month, billed annually | 65 USD per seat per month, up to 50 seats, omnichannel |
| Enterprise | Price on request | per seat / month, billed annually | 105 USD per seat per month, unlimited seats, Copilot included |
| Copilot add-on | Price on request | per seat / month | 20 USD per seat per month, included in Enterprise |
Scroll the table sideways to see every column.
Verdict
Front is what you buy when the inbox is a service desk and the procurement team reads documents. The EU hosting option and the dated, itemised sub-processor list make it the easiest shared inbox to get past a data protection review, and the routing engine is in a different league from Missive's. The price is the catch: once you add Copilot, a ten seat team pays more per month than most of the single user tools here cost in a year.
Other Email and inbox software
Where we write about it
Where these numbers come from
- [1] Front pricing accessed 2026-11-11
- [2] Front security accessed 2026-11-11
- [3] Front Data Processing Addendum accessed 2026-11-11
- [4] Front list of sub-processors accessed 2026-11-11