Software profile Email and inbox
Missive
Missive is a shared inbox with chat built into the thread, so a team can discuss a customer mail next to the mail instead of forwarding it. It is the cheapest serious team option here and the only one that lets you pick between OpenAI, Anthropic and Google Gemini with your own key.
- From
- €12.88
- Free plan
- No
- Trial
- 30 days
No screenshot published yet.
Best for
Teams of two to fifty that answer customer mail together and want collaboration before AI
Strengths / Weaknesses
Strengths
- Internal chat, assignments and collision handling sit inside the conversation, which is the best team collaboration model in this class
- Supports Gmail, Outlook and generic IMAP, plus WhatsApp, Messenger, Instagram and SMS in one inbox
- You choose the AI provider, OpenAI, Anthropic Claude or Google Gemini, and supply your own key
- Lowest entry price of any team tool here at 14 USD per user and month billed yearly
- 30 day trial of the Productive plan with no credit card
Weaknesses
- Every sub-processor on the published GDPR page is located in the United States, including AWS, Google and Cloudflare, and there is no EU hosting option
- The DPA is request only, you have to mail privacy@missiveapp.com to get one
- AI credits are a separate line, the free allowance is 5 USD once and no per-plan credit quota is published
- The documentation notes that OpenAI and Anthropic may retain API data for up to 30 days for abuse monitoring
- AI is an add-on to a collaboration product, not the core, so the triage automation is thinner than in Fyxer or BoxBee
Pricing
| Plan | Price | Unit | Note |
|---|---|---|---|
| Starter | Price on request | per user / month, billed yearly | 14 USD billed yearly or 18 USD billed monthly, up to 5 users, converted at 1 USD = 0.92 EUR |
| Productive | Price on request | per user / month, billed yearly | 24 USD billed yearly or 30 USD billed monthly, up to 50 users |
| Business | Price on request | per user / month, billed yearly | 36 USD billed yearly or 45 USD billed monthly, unlimited users |
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Verdict
Missive wins the small team question on the strength of its collaboration model, not its AI. Chat in the thread, clean assignment and real IMAP support mean a three person firm can run every customer channel from one place for the price of a single Shortwave seat. The data protection story is the weak point: all sub-processors sit in the US and the DPA arrives by email on request, so a buyer with a works council should budget time for that conversation.
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Where we write about it
Where these numbers come from
- [1] Missive pricing accessed 2026-11-11
- [2] Missive AI documentation accessed 2026-11-11
- [3] Missive GDPR and sub-processors accessed 2026-11-11
- [4] Missive billing and plans accessed 2026-11-11