Software profile Email and inbox
Hiver
Hiver turns Gmail itself into a shared helpdesk through a Chrome extension, so nobody has to learn a new inbox. A separate standalone app, Hiver Omni, adds Outlook, chat, voice and WhatsApp for teams that have outgrown Gmail.
- From
- €23
- Free plan
- No
- Trial
- 7 days
Best for
Google Workspace support teams that want queues and SLAs without leaving Gmail
Strengths / Weaknesses
Strengths
- Runs inside Gmail, which removes the adoption problem that every standalone shared inbox has
- In the Gmail variant the vendor states it does not store mail permanently and that storage never exceeds one hour for 99 percent of messages
- Publishes a dated sub-processor list naming OpenAI, Microsoft, Pinecone and Langchain with their purposes
- Hiver Omni covers Google, Microsoft, Zoho and other providers plus chat, Slack, voice and WhatsApp
- 7 day trial of the Elite plan without a credit card
Weaknesses
- All data is stored on AWS in the United States, region us-west-2 Oregon, with no EU option, and staff in India may access it
- The privacy policy lists the content of the email message including earlier correspondence and attachments among the data sent to AI providers
- The DPA is request only and is not linked from the public GDPR page
- Minimum two seats on every plan and a 7 day trial, the shortest here
- Hiver Omni does store mail content, so the one hour retention argument only applies to the Gmail extension
Pricing
| Plan | Price | Unit | Note |
|---|---|---|---|
| Growth | Price on request | per user / month, billed annually | 25 USD annual or 35 USD monthly, minimum two seats, converted at 1 USD = 0.92 EUR |
| Pro | Price on request | per user / month, billed annually | 55 USD annual or 65 USD monthly |
| Elite | Price on request | per user / month, billed annually | 85 USD annual or 95 USD monthly |
| Voice add-on | Price on request | per voice seat / month | 30 USD per voice seat per month, 1,000 minutes included, 0.03 USD per extra minute |
Scroll the table sideways to see every column.
Verdict
Hiver solves adoption better than anything else in the team category, because the shared inbox is Gmail and your staff already know it. It is also the clearest about what it sends to a model, the privacy policy names the message body and attachments outright. That honesty cuts both ways. Data sits in Oregon, the AI chain is American, support staff in India may access it, and the DPA arrives on request. For a European support desk that is a hard combination to sign off.
Other Email and inbox software
Where we write about it
Where these numbers come from
- [1] Hiver pricing accessed 2026-11-11
- [2] Hiver privacy policy accessed 2026-11-11
- [3] Hiver third party sub-processors accessed 2026-11-11
- [4] Hiver security accessed 2026-11-11